How Therma° gives A&W employees peace of mind in the ‘new normal’
Background and Problem
Rick Christy is the Equipment and Facilities Manager for The McMurray Group, which oversees 40+ A&W restaurants across British Columbia and the Yukon Territory. The McMurray Group prides themselves on providing their employees with an exceptional work environment and experience. To do this, Rick needed to reduce the time employees spent performing manual temperature checks and wanted to implement a program where store managers could quickly identify potential equipment issues. Ultimately, they looked for a user-friendly platform that could help catch potential problems before they escalated into costly repairs. “We want to create less work for our store managers”, said Rick.
Rick recognized the elevated pressure the store managers felt as front-line workers during COVID-19. The team sought to implement new technology into their store’s workflows to alleviate time-consuming tasks like manual temperature logs. They decided to try testing Therma at five of their locations to see if Therma could provide them with the solutions they were looking for.
Impact of Therma°
After the installation of Therma°, The McMurray Group spoke with Therma’s customer success team about using the Therma° dashboard. During one of these calls, Therma° identified an issue that, left unchecked, would have cost Rick thousands of dollars in labor and repair costs. More importantly, it would have created additional stress and anxiety for their staff.
“During a call on understanding how to read the Therma° temperature graphs and charts, it was brought to our attention by the Therma° team that we had an onion ring cooler climbing in temperature over a few weeks, then it all of a sudden dropped off back to the proper temperature needed. In looking into why this happened, it was discovered that the unit was plugging up over time, and that was leading to the progressive incline in temperature. One of our team members who was receiving the Therma° alerts for this cooler had cleaned out the condenser and solved the issue without the need of third-party repair service.” Rick continued to say, “the important piece here was that we did not burn out our equipment and that, through the Therma° temperature graphs and alerts reporting the rising temperatures, we were able to solve the issue and avoid a costly bill as well as stress on the team by not having a functioning cooler.”
Using Therma°, The McMurray Group saved money and delivered peace of mind to their staff, ultimately proving the value of Therma’s remote temperature monitoring system.
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