How do I install my Therma° Monitoring System?

This article will help guide you through installing your Therma Monitoring system.

Before we begin installing, let's make sure you have the following items: 

1. Therma Hub, 2 antennas, 1 power chord

2. Therma Sensor(s)

3. Zip ties

Next, verify that you have a dashboard login. Confirm this by logging into your Therma° Dashboard or with the Therma App. If you cannot locate your dashboard invitation link, please reach out to and our team will resend the link to your inbox. 

Once you have confirmed you have all the hardware and a dashboard login, you're ready to begin!

Hardware Installation

1. Set up your hub. You will want to locate an area to place your hub. Be sure to try and choose a location where the hub will not be disturbed or unplugged, it's visible so that individuals can identify if it's lost connectivity, and it's within close vicinity to the sensor(s). 

Best practices for the placement of your hub include: 

- Ensure your hub is sitting flat on its bottom. Do not flip your hub upside down or place it sideways.

- Place in the most central area in relation to your sensors. 

- Make sure your hub is on the same floor as your sensors. 

- Check the cellular connectivity of the area your hub will be. Is there a strong cellular connection? If not, find a better spot for your hub. 

- The antenna labeled 915 should be in the port labeled LoRa, while the flat antenna should be in the port labeled 4G. Both need to be securely screwed into the hub and pointed directly toward the sky.

Therma gateway hub

  1. Once a location has been determined, start attaching the antennas and the power chord.
  2. Plug it in.
  3. Wait up to 15 minutes for 2 solid red lights. The power icon and globe icon should be solid red. If it is blinking, which indicates it is not a good location for the hub, try and relocate to establish a connection.
  4. Once you have established a connection (2 solid red lights), you can move on to linking your sensors to the dashboard. You may need to try the hub in several different positions to locate the most optimal positioning. 

Linking your sensors

The step can be completed via the desktop or the Therma app. We recommend using the app, as you can scan the QR code on the sensor (reducing the likelihood of entering an incorrect serial number). 

1. Create a location.

  • Therma App
    • Login into your Therma App (same login as the desktop version).
    • While on the sensors page of your app, locate the (+) icon on the top right-hand corner and click on "Add Location".
    • Create a Location Name, ie. John Smith Middle School and input the address associated with that location.
    • Click Save.
  • Therma° Web Dashboard 
    • Sign in using this link. 
    • Navigate to the Sensors Tab of your dashboard.
    • Click on "Add Location" (pink icon on the right-hand side)
    • Create a Location Name, ie. John Smith Middle School and input the address associated with that location.
    • Click Save.

2. Add Sensor(s). Now that your location has been created, it's time to add your sensors. Carefully, line up your sensors (organization in this step is key). 

  • Therma App
    • Click on the plus sign on the top right of your screen. 
    • Click on "Add equipment". 
    • Select the location the equipment is at. 
    • Locate "Sensor ID", and click Add.
    • Your camera will open and prompt you to scan the QR code on the sensor. Once captured, the serial number will be automatically input into the ID field.
    • Create a sensor name, ie. Walk-in Refrigerator #1 or Ice Cream Room
    • Designate the equipment type and equipment configuration and save. Carefully, place it back in the box it came in.
  • Therma° Web Dashboard
    • Click on the "Add Sensor" icon, to the right of the location you just created. 
    • Enter the serial number on the sensor (this will begin with LHT followed by several numbers). Double-check the serial number!
    • Create a sensor name, ie. Walk-in Refrigerator #1 or Ice Cream Room
    • Designate the equipment type, set point, and temperature set point. Carefully, place it back in the box it came in.

Wait! Did you set the Minimum and Maximum Set Temperature Threshold? This threshold will inform any alert you add onto that equipment to trigger. 

3. Activating your sensors and checking connectivity

Once you have added all of your sensors, the app will take you through connectivity testing to ensure your hardware is correctly installed. 

  • Take out your first sensor, press down on the ACT (blue button on the top of the sensor) for 5 seconds, until you see a red flash, then release. Carefully, place it back in the box it came in. Repeat this step for all sensors. We want to make sure we don't mix up the sensors. 
  • Your screen will walk you through troubleshooting your connectivity in the event your signal is not strong. 

Therma app connection status

You will want to give the sensor(s) time to acclimate to the equipment. You may find the temperature is higher when it first reports a reading. 

If you are still unable to generate a temperature reading, please refer to our Troubleshooting Section or contact customer support.

4.  Place your sensors in your equipment and celebrate not having to manually monitor your temperatures!

Best practices for the placement of your sensors include:

- Ensure your sensor is situated vertically, with the QR code facing the direction of the hub.

- Place Therma° sensors in the middle of the unit, with enough space to read the temperature around them.

- Do not put sensors near doors or fans. Sudden gusts of airflow pointed at the sensor can cause inaccurate temperature data and trigger excessive alerts.

- Do not place sensors within or directly on top of food.

- Do not submerge sensors in water, above heat or fire, or in ziplock bags.

5. Now that your dashboard is set up, configure alerts to receive a notification of your choice when your equipment goes outside of your configured temperatures. To learn more about setting up alerts, click here

6. Now it's time to Get to Know Your Dashboard! Explore the different features available to you such as adding users, creating and using teams, how to read your graph, and more!