My thermostat's wifi router is offline

Learn how to troubleshoot your Therma° Wifi Router disconnecting from the internet.

1. Power Cycle the Router:

A quick power cycle can often resolve connectivity hiccups. Here's what to do:

  • Unplug the Router: Disconnect the power source from your WiFi router.

  • Wait for 10 Seconds: Allow a brief interval of around 10 seconds to elapse.

  • Plug It Back In: Reconnect the power source to the router and ensure it powers up.

2. Check the Breaker:

Sometimes, a flipped breaker can disrupt power supply to your router. Here's how to verify:

  • Inspect Breaker Panel: Examine the breaker panel to identify any switches that may have tripped.

  • Flip the Switch: If you notice a flipped switch, reset it by flipping it back to the 'on' position.

These steps should help you re-establish the connection with your WiFi router. If you continue to experience issues, don't hesitate to reach out to for further assistance.