My thermostat is offline or doesn't have power

Learn what to do if your thermostat is offline or lacking power

What does a it mean if my thermostat is offline? 

If your thermostat is offline, or not connecting, this indicates it is not currently communicating with our servers. You can still interact with the thermostat in person to implement overrides and changes to ensure your comfort. 

Thermostat is Offline:

If your thermostat is failing to connect, follow these steps to resolve the issue:

  1. Ensure that your WiFi router is powered on and that the appropriate indicator lights are illuminated.

  2. Verify that the thermostat has power by checking the display. A powered display is crucial for successful operation.

  3. Access the thermostat's Settings menu and confirm that the device is properly connected to the Therma Energy network.

  4. If connectivity issues persist, attempt to rejoin the Therma° Energy network from the thermostat.

  5. If unsuccessful, try moving your router closer to the thermostat. Improved proximity can help enhance connectivity.

Thermostat Has No Power:

If you notice that there are no lights illuminating when you use the thermostat, this usually means that the thermostat is not receiving any power. To address this issue, follow these steps:

  1. Start by inspecting your thermostat. Sometimes, it may have been accidentally bumped off the wall, resulting in a disconnection from the power source. Make sure the thermostat is securely attached to the wall and flat against it. Additionally, check the connection to the power cable in the rear of the thermostat to ensure it has not been disturbed.
  2. If your thermostat still lacks power, it's important to inspect your breaker panel. Locate the breaker switch that controls the power to your thermostat and check if it is in the off position. A tripped breaker can cause a loss of power to the thermostat. If the switch is off, flip it back to the on position and see if the thermostat powers up.
  3. If you have followed the above steps and the power issue persists, it is advisable to contact your usual HVAC maintenance provider. This indicates a potential mechanical issue with your HVAC system that requires professional expertise to diagnose and resolve. Your HVAC maintenance provider will be able to assess the situation and provide the necessary solutions to restore power to your thermostat.

By following these steps, you can troubleshoot and address the power issue with your thermostat effectively.