1. Help Center
  2. What is Therma°?

What is included with my Therma° Monitoring Subscription?

  • Monitoring Dashboard
  • Reporting Capabilities
  • Customized Alert Notifications
  • Unlimited Teams, Users, and Locations
  • Customer portal for subscription management
  • Universal SIM card cellular and ethernet enabled Therma° Hub
  • LoRaWan Therma° Sensors
  • Free hardware replacements
  • Cancel anytime
  • Free shipping and returns
  • Support Team assistance via email 9 - 10 pm EST and 9 - 5 EST via chat 

Therma° Dashboard 

How many dashboards can I have? 

Typically only 1 dashboard is assigned per customer. You can have unlimited locations, users, teams, and sensors connected to your dashboard. 

How many locations can I have? 

You can have an unlimited number of locations added to your dashboard. 

How many sensors can I have per location? 

There is no limit to the number of sensors that can be connected to a single hub, however, we generally recommend no more than 20 sensors per hub. 

Therma° Monitoring Sensors and Hubs

Replacement Policy for Your Peace of Mind:
We want you to feel confident about your hardware investment with us. If any of your hardware ever needs replacement, there's no need to worry. We've got you covered, and it won't cost you anything extra, though we will ask you to return your old hardware back to us or pay the MSRP value of the hardware you keep. Your satisfaction and keeping your equipment running smoothly are our main priorities.

Hardware Requirements Simplified:
To keep things sustainable and cover our hardware costs, we've set a basic rule: for every hub you use, make sure you have at least 2 sensors on your subscription for that hub. Remember that you're not limited to just 2 sensors, there is no limit to the number of sensors that can communicate to a single hub. This rule helps us maintain our replacement policy while giving you the flexibility you need.