What are Temperature Alerts?
Temperature alerts are triggered when your sensors detect your unit is outside of the temperature range chosen in your dashboard. You can customize multiple alerts with different temperatures ranges on a single sensor. You can adjust these temperature ranges at any time in your dashboard.
What are Humidity Alerts?
When our sensors detect a humidity percentage higher than the percentage range chosen in your dashboard, your alert will trigger. You can adjust these percentages at anytime in your dashboard.
What are Gateway Offline Alerts?
If you receive a gateway offline alert there could be a few things that are preventing your hardware from uploading data to the cloud. These include; if your hub is disconnected from power, or you experience a power outage; if your hub looses cellular connection(or internet if utilizing an ethernet cable). Please see our article on what to do when you receive this alert in our Troubleshooting section.
What are Low Battery Alerts?
Each of our sensors include a lithium ion battery with a lifespan of 5 - 7 years. If your sensor is reporting low battery, please contact support and a new sensor will be shipped to you at no additional cost. Please see our article on what to do when you receive this alert in our Troubleshooting section.
What are Degraded Connection Alerts?
When our software notices your sensor's signal is lower than normal for 24 consecutive hours, you will receive this alert. Please see our article on what to do when you receive this alert in our Troubleshooting section.
What are Missing Data Alerts?
This alert will trigger when our servers have not received any data from your sensor for 2 hours. This alert is simply notifying you that we are not monitoring your unit for that timeframe so that you can ensure your product is secured. We recommend you check your hardware and preform a manual reset on either your sensor or hub, whichever is not connected at the time.