At Therma°, we strive to create the best user experience possible for our customers. By following these easy steps, you can easily diagnose and fix setup errors with your Therma° system. Read on to learn how.
If your hub is showing signs of inactivity, evidenced by flat or nonexistent data or offline alerts:
If you’re still experiencing inactivity from your hub, change the placement of your hub. To do this:
An example of an offline hub alert in the Therma° dashboard
Tip: Check out our hardware setup guide to learn how to get your Therma° remote monitoring system up and running quickly and efficiently.
If you are experiencing problems adding a sensor:
Every Therma° temperature and humidity sensor has a serial number (SN) and QR code that allow the sensor to connect with your hub and dashboard. The location of the QR code is on the front of the sensor, with the SN found directly beneath.
Location of the serial number (SN) on the Therma° sensor
Are you experiencing issues adding alerts? Therma’s alerting features are one of the most powerful tools that allow you to realize the full benefits of our system. Before setting up customized alerts in our web dashboard, ensure that Alert #1, the inactivity alert, is configured. This alert notifies you if your sensor hasn’t produced any data in 4 hours or if the battery for your Therma° sensor is below 15%. To do this:
If your hub was inactive for a long period of time, your sensor may go offline. You will know your sensor has gone offline if you receive an inactivity alert. If you are not receiving data, we recommend performing a manual reset on your sensor. To reset the sensor:
The second green flash indicates that the sensor pairing was successful.
If your Therma° remote monitoring system is not functioning correctly, ensure that you have followed these five steps to troubleshoot your system. If you have tried all of these techniques and are still having issues, do not hesitate to contact us at firstname.lastname@example.org.