Everything you need to be a Therma pro.
Frequently Asked Questions
Thank you for your order! We are excited to welcome you as a Therma° customer.
After completing your Therma° purchase:
- You should receive an email receipt from firstname.lastname@example.org with the details of your order.
- Please allow 1-2 weeks for your order to be processed and shipped to you.
- When your order ships, we will email you the shipment tracking number and a link to access your Therma° Dashboard. This link expires in 24 hours for security reasons, so set up your Therma° Dashboard as soon as you have access.
- When Therma° arrives, visit our installation guide https://www.hellotherma.com/blog/how-to-install-therma/ for help setting up your system.
Therma° sensors can be NIST certified for a small one-time fee. Please note that adding NIST certification to your order will add 1-2 weeks to your fulfillment timeline.
If you’d like to add NIST certification to your order, email us at email@example.com or use the chat below.
For more information about why you should purchase NIST certification, read our blog post here.
No. Therma runs on LoRa and a 4G cellular connection.
LoRa® is a long range, low bandwidth radio network. Although range highly depends on the environment or obstructions in a given location, a single hub or base station can cover entire cities or hundreds of square kilometers.
LoRaWAN® builds on top of LoRa® with additional technologies including adaptive data rate, quality of service, transmission guarantees and other systems, which automatically compensate for dense and noisy urban deployments.
In other words, LoRaWAN® is the ideal technology for ensuring full coverage throughout any environment. Performance is proven to exceed that of Bluetooth or WiFi.
Learn more by reading our blog post – How Therma° outperforms WiFi and Bluetooth temperature sensors
A properly working Hub will be plugged into the wall outlet, switched on (power switch is located on the bottom of the device) and all three LED lights at the bottom of the device will be continuously red.
The fastest way to tell if you are an Administrator is to see if you have access to the Sensors and Users tabs in the main navigation of your dashboard. If you see Sensors and Users tabs, this means you are an Administrator. If you only see Dashboard and Reports tabs, you are a User.
To upgrade your permissions, please contact your site administrator.
Navigate to the Sensors page and select the location for your sensor. Then select the pencil icon to the right of the sensor name.
If you have moved your sensor to a location which requires different alert parameters (e.g., from a fridge to a freezer), please be sure to edit your alerts as well by selecting the pencil icon to the right the each alerts under that sensor.
To add an alert, navigate to the Sensors page. Either add a new location or select an existing location, then add a new sensor or select an existing sensor before selecting “Add an alert”. Alerts can be added for temperature or humidity, and can be set above or below an indicated threshold. Alerts can be sent via email, text message, phone call, and/or through push notifications via the Therma mobile app.
You will be alerted when your sensor’s batteries are low, your hub or sensor has missed expected check-ins for more than 4 hours, or your equipment is above or below the temperature or humidity thresholds set in your alerts.
Alerts can be sent via email, SMS, phone call, and/or through push notifications via the Therma mobile app.
Smart Alerts intelligently adjust your alert temperature thresholds to help prevent excessive notifications. When enabled, Smart Alerts automatically increase or decrease your temperature threshold one degree at a time (with a maximum of 5 degrees). Once the 5 degree threshold is reached, Therma proactively recommends adjusting the temperature of your equipment by a few degrees, or making a preventative maintenance service call.
To enable Smart Alerts, select the brain icon to the right of the sensor name on the Sensors page. The icon will be blue when Smart Alerts are enabled.
Inactivity alerts indicate that your hub or sensors have missed expected check-ins for more than 4 hours. Ensure that your hub is plugged in and that are lights are red. For more tips on your hub and inactivity alerts, please reference the below guide.
To disable alerts, navigate to the Sensors page and then to the alert you wish to disable. Select the power button icon to the right of the alert. The icon will be dark grey when disabled and green when enabled.
Please be careful not to disable the sensor, as this will prevent the sensor from recording data.
First, invite your new team member to Therma via the “Invite users” form on the Users page. Once the new team member has accepted their invite, add them to alerts by navigating to the Sensors page, and editing or creating a new alert. Team members are added under the “Then notify” field in alert configuration.
To update your contact information, either navigate to the Users page and select “Edit account” or select your name under the account dropdown on the far right of the navigation.
To delete a user’s account, navigate to the Users page, locate the user you wish to delete, and click or tap the trash can icon on the right.
What reports are available:
Data export, a record of all data available in your account
Temperature or Humidity logbook, a record of conditions over a set period of time
Sent alerts log
Mean Kinetic temperature
Audit log, a record of changes made to your account by users
To generate a report:
Navigate to your Therma° dashboard.
Select “Reports” from the upper-level navigation
Click “Add a report”
Note: All reports that have been previously generated are logged in your Reports tab. If you download a report from your dashboard, it will include the data ranges from the previously generated report.
For more information on how to understand your Therma° data, watch our tutorial video on How to get the most out of your Therma° dashboard. In this video, will learn how to gather data and form actionable insights that will improve your operations.
If a device misses a check in or if a hub loses power, it stores all data locally and bundles it with the next attempted send. No data is ever lost.
Therma sensors have an internal 2400 mAh Lithium non-chargeable battery, which typically lasts 5-10 years, depending on reporting cadence. If your battery runs low, please let your account manager know by emailing firstname.lastname@example.org and we’ll ship you a new sensor.
It is more important than ever for companies to automate their record keeping practices. 21 CFR Part 11 was developed by the FDA in 1997 to keep your records safe and secure in the digital age.
Therma Meets Electronic Record Authenticity Requirements
Authenticity requirements outlined by 21 CFR Part 11 include:
- System consistently performs as designed
- System must have the capacity to identify invalid or altered records
- Data is encrypted, stored redundantly, and cannot be modified after recording
- Data is logged and time-stamped
- All data is backed up over distributed databases
Therma meets each of these guidelines. The readings taken by Therma sensors and stored cannot be altered once the data is recorded. Sensors can be ordered with traceable NIST calibration certificates. All data for each specific sensor is logged and time-stamped.
Therma Meets Electronic Record Integrity Requirements
21 CFR Part 11 requirements are as follows:
- Readable copies of records can be produced without impact on the original record
- Sensor data can be graphed
- Sensor data is time stamped
- Sensor data can be exported in spreadsheet/text form
- Sensor data can be exported using a secure API
All sensor data is graphed and time stamped. These records can also be exported. Therma offers a secure open API. API calls can be accessed by going to https://api.hellotherma.com/docs/.
Therma Meets Confidentiality Requirements
Therma meets confidentiality requirements of CFR 21 Part 11 by satisfying the following requirements:
- A username and password are needed for access
- Roles-based access can also be given to authorized users
- Logged data cannot be accessed by unauthorized users
- Customer data is separated by accounts
No data on Therma can be accessed by unauthorized users. Username and password combinations are not shared between other users. Therma is a secure cloud-based portal. Roles for multiple users on an account can be assigned by administrators.
*Indicates this task can only be performed by an Administrator
Still need help? Email us at email@example.com or reach out via web chat.