Status Page

[Update] Completed a comprehensive check of sensor connectivity. Issue confirmed fully resolved. 

[Update] Teams completed the recreation of the RabbitMQ shovels and restored connectivity for affected monitoring sensors. 

[Update] Issue identified. Teams are working to recreate RabbitMQ to the stable cluster to restore connectivity. 

[Update] Internal alerts notified teams of failing micro-services. Investigation launched. 

[Update] This incident has been resolved, and the connection to servers has been fully restored. 

[Update] The cause of the incident was identified, and the team started the rollout of the solution. 

[Update] Server health probes failed, which triggered an alert, notifying our IT team of the issue. Investigation launched. 

[Update] This incident has been resolved, and the connection has been fully restored. 

[Update] After reviewing different approaches with our upstream partners, they have started routing traffic via a different link. 

[Update] Our upstream partners have traced the incident to a cut fiber cable and are working to reroute traffic. 

[Update] An Alert from one of our cellular partners notified our teams of the issue. Investigation launched with upstream partners. 

[Update] Issue has been resolved.

[Update] We observed devices having issues connecting due to congestion of incoming data during the recovery process. Cellular traffic slowly increased for online hardware. 

[Update] After partner implemented a repeat of prior workarounds and traffic mitigations with the help of the interconnect provider, the interconnect provider now reverted the erroneous configuration change in their affected data center.

[Update] Following failed attempts to restore service, including replacing signaling hardware links that were alerting and implementing temporary workarounds to increase signaling performance and capacity, partner executes their crisis management plan.

[Update] Issue has been identified. Upstream connectivity partners paged on-call engineering support, and additional engineering support was resourced to investigate and resolve the outage.