Therma° Help Center
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Troubleshooting Your System
What is Therma°?
Getting Started
Energy
Monitoring
Your Therma° Dashboard
Energy Dashboard Features
Configuring and Analyzing Your Monitoring Dashboard
Alerts
Users and Teams
Troubleshooting Your System
HVAC Thermostat
Therma° Sensors and Hubs
Alert Troubleshooting
Managing Your Account
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Therma° Help Center
Troubleshooting Your System
What is Therma°?
Getting Started
Energy
Monitoring
Your Therma° Dashboard
Energy Dashboard Features
Configuring and Analyzing Your Monitoring Dashboard
Alerts
Users and Teams
Troubleshooting Your System
HVAC Thermostat
Therma° Sensors and Hubs
Alert Troubleshooting
Managing Your Account
Troubleshooting Your System
Find out how to reset your hardware, what to do when you receive an alert, and more about how to troubleshoot issues.
HVAC Thermostat
I’m locked out of my thermostat what do I do?
My thermostat is offline or doesn't have power
My zone sensor doesn't have power, got damaged, or is offline.
Cooling is on, but my spaces' temperature will not come down
My HVAC unit is broken, is over condensating
My thermostat's wifi router is offline
See more
Therma° Sensors and Hubs
Why am I not receiving data in my dashboard?
What do the lights on my sensors and hub mean?
How do I reset my sensor?
I have a thermometer reading a different temperature than my sensor.
Alert Troubleshooting
Why am I not receiving alerts?
I'm receiving too many alerts!
I received a Missing Data Alert.. How do I resolve it?
I received a Gateway Offline Alert. How do I resolve it?
I received a Degraded Connection Alert. How do I resolve it?
I received a Low Battery Alert. How do I replace my sensor or battery?
See more