Therma° Help Center

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Therma° Help Center

Troubleshooting Your System

Troubleshooting Your System

Find out how to reset your hardware, what to do when you receive an alert, and more about how to troubleshoot issues.

HVAC Thermostat

I’m locked out of my thermostat what do I do?

My thermostat is offline or doesn't have power

My zone sensor doesn't have power, got damaged, or is offline.

Cooling is on, but my spaces' temperature will not come down

My HVAC unit is broken, is over condensating

My thermostat's wifi router is offline

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Therma° Sensors and Hubs

Why am I not receiving data in my dashboard?

What do the lights on my sensors and hub mean?

How do I reset my sensor?

I have a thermometer reading a different temperature than my sensor.

Alert Troubleshooting

Why am I not receiving alerts?

I'm receiving too many alerts!

I received a Missing Data Alert.. How do I resolve it?

I received a Gateway Offline Alert. How do I resolve it?

I received a Degraded Connection Alert. How do I resolve it?

I received a Low Battery Alert. How do I replace my sensor or battery?

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