Resource Hub

Learn how to catch costly equipment problems before they happen with Therma° training and installation guides.

Frequently Asked Questions

How do I log into my dashboard?

You should have received a welcome email from us that includes an activation link with the subject line Important: Create Your Therma Dashboard. Follow this link to set up your account on a web browser.

What are inactivity alerts?

Inactivity alerts indicate that your hub or sensors have missed expected check-ins for more than 4 hours. Ensure that your hub is plugged in and that are lights are red.

How do I install my Therma° kit?

Installation is extremely easy and should take less than 10 minutes! Please follow the steps listed in our Hardware Setup Guide to get started.

Are Therma° sensors NIST certified?

Therma° sensors can be NIST certified for a small one-time fee. Please note that adding NIST certification to your order will add 1-2 weeks to your fulfillment timeline. If you’d like to add NIST certification to your order, email us at support@hellotherma.com.

For more information about why you should purchase NIST certification, read our blog post here.

How do I create an alert schedule?

To create a custom alert schedule, navigate to the Sensors page and identify the alert you would like to schedule. Click the bell icon and enter your desired schedule parameters.

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Are you 21 CFR Part 11 compliant?

21 CFR Part 11 was developed by the FDA in 1997 to keep your records safe and secure in the digital age. Therma° meets electronic record authenticity, integrity, and confidentiality requirements.